Company Description:

Bay Path University is a private comprehensive university with a bold and innovative spirit. Known for its commitment to providing a practical and career-focused education, Bay Path offers a residential bachelors degree for women only on its Longmeadow, Massachusetts campus, as well as bachelors, masters and doctoral programs for both men and women on campuses in East Longmeadow, Boston, Guaynabo, Puerto Rico and online. In 2024, Bay Path expanded its reach and program offerings through the acquisition of Cambridge College, increasing its enrollment to approximately 5,000 learners, gaining new locations, strengthening its online presence, and broadening its career-focused programs. Respected for strong allied health, education and business programs, accessible online options, and a supportive community, Bay Path is an appealing choice for many students.

Job Description:

Status: Part-Time
Hours: 8:30am to 3:00pm, Monday to Friday
Job Location: Boston
Exempt (Yes/No): No

JOB SUMMARY:

The Boston Campus Receptionist and Operations Assistant is responsible for providing day-to-day administrative support to the Boston campus for Cambridge College. This position is critical to the smooth operation of the Boston site and has constant interaction with potential and current students, faculty and staff; alumni and donors and external guests.

ESSENTIAL JOB FUNCTIONS:

The Boston Campus Receptionist and Operations Assistant must possess excellent communication and office skills; be pleasantly engaging; be able to multitask; be team-oriented; and strive to resolve challenges when they arise. As a front-line representative of the Boston site, the Receptionist and Operations Assistant must possess knowledge of the departmental functions and be supportive of and passionately believe in the University's mission.

Receptionist

Operate and transfer calls on the Boston Campus main switchboard efficiently and professionally; take messages when needed.
Greet visitors in a friendly, welcoming, and professional manner.
Provide excellent customer service to students, faculty, and staff.
Respond to student inquiries and concerns empathetically, referring them to appropriate resources.
Manage and distribute incoming mail and deliveries.
Adhere to University policies and collaborate with departments across all locations.
Attend required training sessions.
Perform other duties as assigned.

Facilities

Monitor and report facility issues promptly to appropriate University staff.
Manage daily facilities operations, including Hood Park-related issues and office moves.
Communicate and coordinate operational changes due to Hood Park property management activities.
Manage the student, faculty, and staff parking program, including issuing and tracking IDs.
Coordinate with Campus Security and 911 as needed for emergencies.
Work closely with Hood Park property management and University departments.
Support approved supply ordering through WB Mason.
Respond to emergency situations and participate in emergency planning and notifications.
May require occasional off-hours presence to address emergencies or urgent facilities needs.

Projects

Provide logistical support for event scheduling, including managing security and cleaning vendors, and coordinating event setup and breakdown.
Support space rental programs and serve as the primary point of contact for service needs.
Provide administrative support for repair, construction, and campus improvement projects.
Assist with preparation and breakdown of Boston campus commencement ceremonies.
Other duties as assigned.

Requirements:

Minimum requirement Associates Degree or higher.
Proficiency in Microsoft Office Suite.
Well established written and verbal communication skills.
Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators.
Ability to adhere to University policies and procedures.
Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
All new employees must complete the FERPA, Anti-Harassment, and any other required online training within 15 days of employment.
General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.

Additional Information:

Bay Path University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

All qualified applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background check.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1157.

Bay Path University

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Boston Campus Receptionist and Operations Assistant