Member Services Coordinator - Recreation Services

Ames, IA
Full Time
R18359

Position Title:
Member Services Coordinator - Recreation Services

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor's degree

Preferred Qualifications:
Bachelor's degree or higher in Event Management, Recreation, Kinesiology, Business, Marketing, or a related field.

Experience using recreation management software (e.g., Fusion) and enterprise systems such as Workday.

Experience engaging with patrons and facilitating services in a recreation or customer-focused environment.

Experience in program promotion and member engagement, including marketing programs and services.

Experience in staff management, including hiring, training, and supervising employees.

Job Description:

Are you excited about the opportunity to work in a dynamic recreation services environment while building meaningful relationships with faculty, staff, and students? Would you thrive in an environment where creativity is encouraged and supported?

If so, Recreation Services at Iowa State University is currently seeking applicants for a Member Services Coordinator! This position will be classified as a Recreation Services Specialist I.

What You'll Do:

Coordinate and oversee daily operations for memberships, locker rentals, program sales, and member engagement.
Manage eligibility and access for membership types and locker services in compliance with university standards.
Provide technical support and troubleshoot system operations (e.g., Fusion, Workday).
Greet members and guests; process transactions for memberships, lockers, and programs.
Lead evaluation and assessment efforts; prepare reports for leadership.
Develop and implement outreach and promotional initiatives in collaboration with marketing.
Build partnerships with campus groups to promote membership offerings and services.
Collaborate with department programs to enhance member engagement and retention.
Serve on departmental or division committees as needed.
Recruit, hire, train, supervise, and evaluate student employees.
Support First Aid/CPR training and student development aligned with ISU Student Learning Framework.
Promote wellbeing and professional development for student staff.
Assist with budget development and monitoring for Admin Operations.
Reconcile membership transactions and maintain accurate records.
Support budget forecasting for future expenses and revenues.
Help develop training protocols for student employees.
Coordinate with Risk Management and EHS to ensure compliance with safety standards.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines
Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
Works on problems and issues of somewhat limited scope
Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
May lead projects of limited scope and complexity
May provide guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS806

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

Original Posting Date:
January 16, 2026

Posting Close Date:
February 1, 2026

Job Requisition Number:
R18359

To apply, visit https://isu.wd1.myworkdayjobs.com/en-US/IowaStateJobs/job/Ames-IA/Member-Services-Coordinator---Recreation-Services_R18359?jobFamilyGroup=ad349100dff40101ccb31c0b060a26e3&jobFamilyGroup=ad349100dff401fbb287010b060a24e3&jobFamilyGroup=ad349100dff40106d453320b060a30e3&jobFamilyGroup=ad349100dff4012cd16be00a060a20e3

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Iowa State University

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Member Services Coordinator - Recreation Services