The Senior Manager, Player Communications and Information is responsible for managing player data systems, technology enhancements, analytics, and reporting. They will support all 3 units of the Player Operations department – Player Engagement, Player Relations, and Player Communications and Marketing – to define success metrics and develop performance dashboards that monitor impact of player programs, education, and engagements and drive department strategy.
Responsibilities:
- Assist in the management and development of technology systems related to players and programming including but not limited to Player CRM, NFL Programs, FIS, Legends Business Directory, and ServiceNow, collaborating with NFL IT and external vendors.
- Develop player portal content, which includes communication and resources to current players and NFL Legends
- Creation and distribution of department surveys and collect feedback from player operations stakeholders.
- Creation of post-event summary reports including data visualizations from survey and feedback results
- Player Operations initiatives tracker to track department goals and KPIs.
- Work across the department to create club dashboards data collection and reporting.
- Player Operations ERM enterprise risk management
- Collaborate with Data & Analytics, Management Council, IT, and other internal stakeholders to accurately capture and measure player information.
- Support department events and initiatives, when applicable
Required Qualifications:
- Bachelor’s degree in business or analytics
- Minimum 7-10 years relevant experience
- Proven management experience
- Extensive knowledge in all Microsoft programs and data reporting tools
- Experience in Sport or Player Operations
Preferred Qualifications:
- Masters in sports management, business, or analytics
- Fluency in Power BI, Tableau, Dynamics, Qualtrics
- Knowledge and passion for the sport of football
- Ability to work well under tight deadlines.
- Ability to manage and prioritize multiple tasks independently.
- Thrive in a team setting and can take directions well.
- Collaborate with multiple team members in different areas.
Other Key Attributes / Characteristics:
- Ability to multi-task and prioritize effectively.
- Demonstrate strong communication skills both verbally and written.
- Effective interpersonal skills that enable one to communicate and work across the organization and with outside parties.
- Detail oriented
- Ability to meet deadlines in high pressure situations.
- Ability to work in office settings.
Travel:
Limited travel to special and calendar events (15% of time)
Expected Hours of Work:
Employees are required to work a minimum of 40 hours per week in the office. This role will require additional hours as needed (late nights, weekends) leading up to calendar events.
Salary / Pay Range
This posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
