CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management.
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
This role will be client-facing across both internal and external users.
Essential Duties & Responsibilities:
Handle inbound calls and tickets from our customers and staff
Respond to all requests in a timely, professional manner
Execute day-to-day administration of licensee accounts
Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
Develop relationships and open communication with internal staff overseeing relationships with clients
Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
Responsible for enhancing, developing and implementing guidelines for licensees
Provide training to licensees for licensing requirements
Minimum Qualifications:
Minimum of 0–2 years of relevant experience
Bachelor’s degree preferred but not required
Desire to help customers and find solutions
Excellent oral and written communication skills
The ability to multi-task and manage changing priorities throughout the day
Must be a team-player, possess outstanding customer service skills and be self-motivated.
This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.
Great listening skills and the capability to remain calm and helpful when working with clients is essential.
Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
Must demonstrate the ability & desire to increase knowledge.
Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as needed
Ability to create and maintain end-used product documentation and associated materials
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
