Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Pr. Coordinator, Capital One Concierge
Summary:
Work Setup: WFH. Candidates must be amenable to a night or day shift schedule.
General Responsibilities:
Confirm via email and/or phone all reservation details (hotel, restaurants, transportation, payment information)
Support specialists by making calls to luxury hotels, restaurants, etc. to inquire regarding availability
Confirm same day reservations via phone
Remediate any booking issues identified during the validation process promptly
Partner with other groups within Velocity Black to remediate transactions as needed
Skills Required:
Eye for superior service having supported extremely high net worth customers in the past
Clear and effective verbal and written communication skills to effectively conduct high volume of calls and emails
Ability to work in high-pressure environment with tight deadlines to support culture of 365 days a year, 7 days a week, and 24 hours a day support for customers
Work is done in shifts; overnight and weekend availability is mandatory
Extremely high attention to detail and ability to identify mistakes within high volumes of data and numbers
Mental speed, agility and quick reaction time, satisfying required 60 second turn around time post customer requests
Ability to multitask and strong time management skills to support many reservations and repetitive tasks simultaneously
Strong problem solving skills and ability to navigate with ambiguity quickly
Past experience in the travel and or hotel industry; working with international companies is preferred
Strong written and verbal English communication
Basic Qualifications:
Preferred Qualifications:
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).