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Manager, DTC Ops - Art & Metadata

2004 The Walt Disney Company Limited • Full-time • GBR - 3 Queen Caroline Street, United Kingdom • 1w ago

Job Posting Title:

Req ID:

10138586

Job Description:

Be you, be here, be part of the story!

At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

Manager, Direct-to-Consumer (DTC) Operations – AMP (Art & Metadata)

The Manager, DTC Operations,AMP,is responsible forthe end-to-end managementof Artwork andmetadataforDTC titlestoDisney+in EMEA. This role oversees the creation, coordination, and delivery of all required assets within the Art & Metadata pipeline, acrossthedifferent workstreams, including EMEA local Originals, Acquisition content, NationalGeographicandSports. Key responsibilities include managing project timelines, resource planning,cross-teamcollaborationandensuringtimely, cost-effective production of digital assets to support the company’s Direct-to-Consumer services.

They will interact with internal and external stakeholders, including but not limited toglobal AMPteams, EMEACreative Operations,territory Marketing teams,regionalprogramming, and other members of the Distribution Ops team and will play a key role in managinginternal and external vendors.The manager willbe requiredto manage other team membersanddemonstratean understanding of all workflowsand requirementas part of DTC.

Thisperson and their teamoperateina highly complex,oftenhigh-pressuredenvironment. Theprovenability tooperateeffectivelyunder pressure is paramount.

Areas ofAccountability:

Art & Metadata Project Management

Manages / Overseesa team to ensure completion ofArt & Metadataassets in linewithgloballyagreed deadlines andspecifications(SLAs)andbudgetwhile ensuring creative consistency.

Collaborate with cross-functional teams (Creative Ops, local marketing teams,Production management,LondonHubandMerchandising) to ensure all art and design meet project requirements and align with brand guidelines.

Provides feedback andcollaboration with regional AMP teamsto improve workflowsandensure that businessobjectivesaremetand new technical opportunities are adopted.

Assumes responsibility for hitting vendor-managed targets in alignment with Disney’s Quality Management System (QMS) process of on time and rightfirst-timedelivery.

Buildsclose and effective working relationships with vendors and internal stakeholders to ensure that content is delivered to the highest quality in theappropriate timeline, serving asan initialescalation point for issue resolution.

Contributes toplanning forspecific projects providingArt & Metadataexpertise, cost information, and project timelines.

Collaborate with technology teams to ensure AMPsystems are efficient, scalable, and support enhanced user experience

Create, process, andmaintainoriginal descriptive metadata to ensure accuracy, consistency, and compliance with industry standards

 Vendor management:

The Manager will be expected to build relationships withaccount managersofvendor partnersto ensure best practice andhigh-qualitydelivery requirements of assets.

The Manager will work with the Senior Managerto decide on the mostappropriate vendorstrategybased on performance, cost,capacity,peopleandexpertise.

ManagerGeneral:

Management of one or more team membersrequired.

Identifyand assign projectsacross the team.

Coaches and develops other team members to build a high performing team.

Is responsible forthetimelycompletion of appraisals andcollaborationwith otherteamleadersto ensure consistent benchmarking is used across the Department.

Participates inthe creationof the annual Department Business Plan.

Experience and Professional Qualifications Required:

4+ years’ experience in operations

4+ years’ experience in high volume distribution transactions in complex business environments, across multiple markets.

Experience managing a team isbeneficial but not mandatory

Vendor management

Experience at dealing with and managing multiple internal and external stakeholders across a global remit at a senior level.

Competencies Required:

Thinks strategically

Identifykey business opportunities and challenges.

Stay current on business issues, industrytrendsand technology advances.

Builds Relationships

Establishes critical external alliances.

Engages colleagues across the organization to optimise performance.

Manages the needs of diverse stakeholders.

Facilitates win-win situations.

Resolves conflicts effectively.

Interacts well with people who havedifferent backgroundsand work styles

Inspires Creativity and Innovation

Contributes toan environment that encourages creative thinking and supports risk taking.

Takes risks and manages them intelligently.

Facilitates the exchange of ideas and creation of new ones.

Transfers ideas and successes across boundaries.

Challenges the status quo.

Conceives creative ideas to solve problems or meetobjectives.

Communicates Effectively

Obtains full engagement through inspiring communications.

Providesappropriate rationaleand context to drive commitment.

Effectively persuades others to support ideas and plans.

Invites diverse points of view.

Listens and asks questions to ensure understanding.

Conveys relevant information in a candid andtimelymanner

Drives Results

Translates strategy into specific priorities,objectives, and action plans.

Manages projects,processesand resources to produce desired outcomes.

Holds self and others accountable to high performance standards.

Achieveshigh levelsof customer satisfaction.

Analysesproblems effectively andtakes action to resolve.

Keeps commitments.

Exhibits Professional Excellence

Pursues excellence with integrity,passionand courage.

Sets a good example for others.

Learns from personal and organizational experiences.

Strives for self-improvement.

Maintains composure under pressure.

Earns the trust and respect of colleagues,partnersand customers.

Treats others with respect

The Perks:

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Posting Segment:

Content Platforms & Operations

Job Posting Primary Business:

CPO - EMEA & APAC Tech & Ops

Primary Job Posting Category:

Content Digital Operations

Employment Type:

Full time

Primary City, State, Region, Postal Code:

London, United Kingdom

Alternate City, State, Region, Postal Code:

Date Posted:

2026-01-05

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