Job Posting Title:
Sr. Media Delivery Ops Specialist - Platform Operations
Req ID:
10145378
Job Description:
Disney Entertainment and ESPN Product & Technology
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Job Summary:
The Platform Operations team within Disney Entertainment & ESPN Product & Technology provides Tier 2 operational support for Disney’s directtoconsumer platforms, including Disney+, Hulu, and ESPN+. The team is responsible for ensuring the accuracy, reliability, and operational health of platformlevel systems supporting metadata, artwork, and content presentation across the DTC ecosystem.
The Senior Media Delivery Operator is an experienced individual contributor who independently owns complex platform operations workflows and serves as a trusted operational and technical resource. This role focuses on identifying, triaging, and resolving issues related to metadata, artwork, and platform services that impact content discovery, availability, and user experience. The Senior Operator exercises sound judgment during incidents, partners closely with engineering and product teams, and contributes to platform stability through rootcause analysis, documentation, and continuous improvement.
As a Senior Media Delivery Operations Specialist, you will work among a small team responsible for identifying, troubleshooting, triaging, and improving upon an array of complex metadata, artwork, and systems challenges.
You’lljoin a team grounded in ourDisney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity. These values shape how we work and how we support one another every day.
What You Will Do:
Platform Operations & Tier 2 Support
Own operational execution and coordination for platformlevel issues.
Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+.
30% of Time
Troubleshooting, Analysis & Incident Response
Primary accountability for investigating and resolving complex operational issues.
Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution.
60% of Time
Training, Documentation & Knowledge Sharing
Strengthen team capability and operational consistency.
10% of Time
Required Education, Experience/Skills/Training:
Basic Qualifications
Preferred Qualifications
Familiarity with VOD packaging and delivery standards such as MDDF and ADI.
Experience querying or analyzing data using SQL.
Background in media operations, platform operations, or reliabilityfocused teams.
Required Education
Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar
Job Posting Segment:
PE - Media Engineering
Job Posting Primary Business:
PE - Media Platform - Media Experience
Primary Job Posting Category:
Media Delivery Operations
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Amsterdam, Netherlands
Alternate City, State, Region, Postal Code:
Date Posted:
2026-03-19
