IND Lead Engineer, Infrastructure - GCC035
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As aServiceNow ITOM Engineer, you will workcloselywith customers and the internal team to comprehend and document technical requirements, provide recommendations based on system capabilities and best practices, develop and support configuration changes to the CMS, provide technical oversight of the CMDB and related capabilities, support discovery and service mapping maturation, participate in platform upgrades and maintenance, perform data quality audits/improvements, and provide incident support.
Provide support for ServiceNow Discovery both on-prem and Cloud (AWS, GCP) including eventdriven discovery, such asenhancingcloud discovery by modifying OOTB Patternsor developing custom patterns,enhancing existing OOTB discovery and service mapping patterns for custom configurations, debugging existing patterns while troubleshooting discovery issues and debugging cloud authorization issues.
Partnering with business and IT operations stakeholders to define, prioritize and execute ServiceNow enhancements that successfully deliver discovery, service mapping, integrations, and other CMS capabilities.
Develop code and configuration updates across ServiceNow development and production environments, including planning, testing, and change management. Utilize update sets in ServiceNow and prepare documented deployment plans; participate in weekly developer and deployment meetings.
Required Skills & Experience:
General knowledge of infrastructure components and topologies, including Web Application Servers, Load Balancers, Databases, and cloud technologies (AWS preferred)
